Refund policy

REFUND AND RETURNS POLICY

We want you to be happy with your Salty Surf & Co. purchase. Please contact us at saltysurf@xtra.co.nz before returning an item so we can provide return instructions and the correct return address.

CHANGE-OF-MIND RETURNS

We accept change-of-mind returns requested within 30 days of receiving your order.

To be eligible for a return, the item must be:

• Unworn, unused and unwashed
• In its original condition
• Returned with all original tags attached
• Accompanied by your receipt or proof of purchase

Items returned without contacting us first may not be accepted.

Customers are responsible for return postage costs for change-of-mind returns. We recommend using a tracked service, as we cannot be responsible for returned parcels that are lost in transit.

Original shipping charges are not refundable for change-of-mind returns.

SALE ITEMS

Sale items are not eligible for change-of-mind returns or exchanges. This does not affect your rights if an item is faulty, damaged, incorrectly supplied or otherwise does not meet the guarantees provided under New Zealand consumer law.

EXCHANGES

If you would like a different size or style, please contact us at saltysurf@xtra.co.nz.

Subject to availability, we may arrange an exchange. Alternatively, you may return the original item in accordance with this policy and place a new order for the item you would prefer.

Return postage and the cost of sending the replacement item are the customer’s responsibility for change-of-mind exchanges.

FAULTY, DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives and contact us as soon as possible if an item is faulty or damaged, or if you have received the wrong item.

Please include your order number, a description of the problem and photographs where possible. We will assess the issue and work with you to provide an appropriate remedy.

Where an item does not meet the guarantees provided under the New Zealand Consumer Guarantees Act 1993, you may be entitled to a repair, replacement, refund or another remedy. Salty Surf & Co. will cover reasonable return postage costs when an item is confirmed as faulty, damaged or incorrectly supplied.

NON-RETURNABLE ITEMS

We cannot accept change-of-mind returns for:

• Gift cards
• Personalised, customised or specially ordered items
• Items that have been worn, washed, altered or damaged after delivery
• Items returned without their original tags
• Sale items

Please contact us if you are unsure whether your item is eligible for return.

REFUNDS

We will let you know when your return has been received and inspected.

If your refund is approved, it will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to process the refund.

If more than 15 business days have passed since we approved your refund, please contact us at saltysurf@xtra.co.nz.

NEW ZEALAND CONSUMER LAW

Nothing in this policy limits or excludes any rights or remedies you may have under the New Zealand Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other applicable New Zealand law.

For return, exchange or refund enquiries, please email:

saltysurf@xtra.co.nz